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Carolina Digital Invests in Softswitches with NetSapiens SNAPsolution

November 18, 2016

Communication service providers (CSPs) offer a wide range of solutions for organizations in the public and private sector addressing many different applications. This requires operators to continually adapt and improve their capabilities so they can meet this demand. Carolina Digital, a CSP that counts business, schools and government as its customer base, just announced it has made some major investments in Class 4 and Class 5 softswitches to expand its call control intelligence capacity with NetSapiens’ SNAPsolution.

With the NetSapiens’ SNAP solution, Carolina Digital will be able to support automatic call switching from both end user SIP-based devices and carrier side SIP-based trunking interfaces for IADs, enterprise gateways, ATAs, low/high volume TDM trunking gateways and certified SIP carriers. SNAPsolution has built-in functionality for both Class-4 and Class-5 softswitching, with a core module that can switch calls to and from both end-user SIP-based devices.

“This major investment is part of our strategic plan to offer our clients more services and solutions, while keeping our costs low and our systems

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manageable,” said Nicky Smith, Carolina Digital’s CEO and Founder.

Customers that deploy the communication services of Carolina Digital will experience improved connectivity with their customers and colleagues through videoconferencing and chat as part of its unified communications platform.

The company also said it will be able to tailor features and functionality on a per use basis to give its customers a more flexible option than traditional telephone systems. This flexibility extends desktop phones to mobile integration through smartphone apps and managing security with a more intuitive and efficient Web portal.

The investment gives Carolina Digital increased presence to a wider geographical area by leveraging national redundancy with multiple data centers. This provides a level of security that is much higher, because there is no single point of failure for the services it provides. This will allow the company to add more services, including intelligent routing and integrated billing services, while taking advantage of greater call flow control, which can scale to more than one million users.

“We are excited to be a part of their nationwide offerings to business, schools and government and look forward to helping them [Carolina Digital] continue to bring best of breed technologies to their customers,” Anand Buch, NetSapiens’ CEO.

A softswitch is a combination of the words software and switchboard, which brings the functionality of those technologies to route calls virtually and automatically without an operator based on its programming. With a Class 4 softswitch, calls are routed over long distances, and Class 5 softswitches route calls between small areas.

Edited by Alicia Young

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