Virtualization Featured Article

For Virtualization Solutions to be Successful, User Experience is of Highest Importance

December 09, 2014

A recent study conducted by Forrester found that a good user experience was an important factor in a successful virtualization environment. These solutions must also be able to accommodate a growing number of workers who do work outside of the office.

The study was commissioned by AppSense back in May 2014. The Sunnyvale, Calif.-based company develops virtualized desktops that allow companies to have better control over user access to applications and network resources.

At the same time, these desktops give users a simplified and consistent user interface that makes it easier to do their work. The look and feel of this interface is the same whether using a PC, Mac or mobile device.

In a relatively short period of time, habits have changed as far as where users do their work. In 2010, 11 percent of global information workers surveyed said they did their work in public places. That number more than doubled to 27 percent in 2013. During that same period, the percentage of employees working while commuting or while at home also increased.

The study found that companies have a set of engaged workers that are more dedicated to their work than average. They will take work home with them and purchase their own devices to improve productivity.

These types of employees are more likely to be among the company’s most valuable workers, so for virtualization to work, this group must be confident of any new deployment.

This means that the environment and the apps they use must be relatively fast and not hang when loading. A lack of stability and familiarity with the virtualized environment could lead to engaged employees becoming disengaged.

Virtualization, while it can be used to limit access by user role to certain resources, must not be too limiting to the point that employees have trouble performing their work. It must support their mobile devices and allow them to work anywhere.

Success in these areas leads to a better user experience and greater confidence among the workforce that the IT system will allow them to be productive. Companies that choose to deploy virtualization must make achieving a great user experience a top goal. Otherwise discontent will hang over the user community and productivity will become worse than if no changes had been made in the first place. 

Edited by Maurice Nagle

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