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AIOps Company FixStream Partners with Cherwell

August 22, 2018

FixStream this week announced a strategic collaboration with Cherwell Software. The two organizations are integrating their solutions to create a next-generation IT operations solution that employs machine learning and workflow automation. That will help users of this system to find, predict, and resolve IT service management issues faster and more accurately.

“We are bringing a new approach to IT operations that combines big data with machine learning to improve and automate key ITSM processes,” said Sameer Padhye, founder and CEO of FixStream and a keynote speaker at

The New Intelligence Expo.

“Our integration with Cherwell will automate the discovery of entities and their relationships across data centers and the ingestion of the accurate inventory into Cherwell’s CMDB. This will reduce the complexity of how enterprises identify issues across their IT infrastructure and save millions in revenue by predicting outages in the future.”

Cherwell Software helps organizations modernize their business operations with customizable service management, automation, and reporting solutions.

As for FixStream, it offers an AIOps solution. AIOps stands for artificial intelligence for IT operations.

The FixStream AIOps solution can be leveraged for a variety of use cases. As FixStream CTO Bishnu Nayak explains in this blog, here are a few examples:

• Multivariate anomaly detection can identify anomaly scenarios across various dependent entities. Such anomalies may signal that a planned or unplanned business event has taken place. For example, a multivariate anomaly group may represent an unplanned event like a DDoS cyberattack or a planned business effort such as Black Friday event.

• A time-series sequential pattern detection algorithm can predict business outages triggered by events anywhere in the stack business functions are deployed.

• It’s also possible to use AI and machine learning to predict when you’ll run out of capacity. For example, it could signal a potential lack of storage disk volume and excessive network bandwidth use of a router. Such information helps IT experts do proactive capacity planning to better meet business needs.

Nayak will also be speaking as part of The New Intelligence experience, which will run Jan. 30-Feb. 1 in Fort Lauderdale. He’ll be on the Jan. 30 panel titled “Transforming Security and IT to Stop Attacks in Their Tracks” at AIOps Expo.

Edited by Maurice Nagle

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