|[July 15, 2014]
Kronos Retail and Hospitality Customers: Three Game-changing Trends Transform Workforce Management
CHELMSFORD, Mass. --(Business Wire)--
Incorporated recently hosted an
exclusive executive event where retail and hospitality leaders from
around the world gathered at the Dallas headquarters of The Container
Store, a Kronos (News - Alert) customer. Organizations spanning all segments of
retail including big box, department, discount, grocery, and specialty,
as well as organizations from entertainment, food service, and lodging
industries were in attendance. Executives from organizations such as Aztec
Shops Ltd., Cavender's Boot City, Dick's Sporting Goods,
Forever 21, Hannaford, Neiman Marcus Group, Six
Flags, and Starbucks Coffee Company attended. Kronos led
discussions about trends - such as gamification, omni-channel, and
global readiness - which are transforming workforce management and
changing the face of retail and hospitality.
Gamification - Social gaming has revolutionized the way people
interact in their personal lives. According to executives who attended
the Kronos event, this trend is rapidly gaining momentum in retail and
hospitality as well. In addition to taking consumer engagement to the
next level, social gaming tools also drive manager and employee
collaboration and can further enhance business success.
Omni-Channel - As brick and mortar and online retail channels
merge, attendees addressed two related issues: improved visibility
into inventory and best practices in staffing stores to meet new
origins of customer demand. Effective omni-channel strategies that
incorporate labor and store fulfillment not only drive sales and free
up trapped inventory in the store but also help manage labor costs - a
retailer's largest controllable expense.
Global Readiness - As retail and hospitality organizations
increasingly operate in a globally competitive market, there is a
growing demand for standardized, global workforce management tools and
practices as well as region-specific knowledge and support. Best Buy (News - Alert),
Coach, Fossil, Hengda Hotels and Resorts, HUGO
BOSS, IKEA, Sodexo Ltd., Sportsdirect.comVillage Roadshow have selected workforce management
solutions from Kronos in recent years for these advanced global
Recognizing that today's retail and hospitality organizations want to
have a greater impact on both business and community, Kronos welcomed
Dr. Raj Sisodia, author of "Firms
of Endearment: How World Class Companies Profit from Passion and
Purpose" as the event keynote speaker. This was followed by
Kronos' presentation of a donation to the Community Partners of
Dallas, a nonprofit organization dedicated to helping abused and
Liz Moughan, director, retail and hospitality practice group, Kronos
retail and hospitality industries, consumer engagement is always top
of mind for business leaders. Key trends uncovered at our recent
executive event reflect not only current consumer expectations but
also demonstrate how the modern retail and hospitality workforce needs
to be managed. The insight that we glean from the attendees at these
events is invaluable as we continue to innovate on their behalf to
help them stay competitive in a global economy."
About Kronos Incorporated
Kronos is the global leader in
delivering workforce management solutions in the cloud. Tens of
thousands of organizations in more than 100 countries - including more
than half of the Fortune 1000® - use Kronos to control labor
costs, minimize compliance risk, and improve workforce productivity.
Learn more about Kronos industry-specific time and attendance,
scheduling, absence management, HR and payroll, hiring, and labor
analytics applications at www.kronos.com.
Kronos: Workforce Innovation That Works™.
© 2014 Kronos Incorporated. Kronos and the Kronos logo are
registered trademarks and Workforce Innovation That Works is a trademark
of Kronos Incorporated or a related company. All other trademarks are
property of their respective owners.
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