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TMCNet: Asks for Consumer Input in Order to Redefine Customer Service Standards

[February 08, 2013] Asks for Consumer Input in Order to Redefine Customer Service Standards

St. Louis, MO, Feb 08, 2013 ( via COMTEX) -- invites their clients to call, chat, email and post about their experiences with the company and offer any new customer service solutions. Company officials report that they are looking for new ideas to improve call center quality.

Customer Service Manager and company representative Josh Fraser weighs in: "We want to hear from all of our valued marriage report consumers. Please email me directly with any input for our customer service agents, on how we can improve our call center or live chat." Fraser can be reached at manager(at)marriagerecords(dot)us(dot)org. Other contact sources for their website include their blog, at as well as social media presences on Facebook, Twitter, Google Plus and YouTube.

The company would be happy to receive any types of feedback, positive or constructive, in order to improve customer service standards. Good or bad they want to hear how customer service experiences played out or any suggestions that can be made for the future.

"We pride our company on high-quality reports and even more supportive customer service care. We are legitimately taking new ideas to heart and want to implement them in our next customer service training session in upcoming months," remarked Fraser.

Customers are also welcomed to dial the 24/7 call center at 1-888-737-6387 to speak with a live representative about any account login problems, report statuses or refund requests. With customer satisfaction higher than ever, according to website representatives, is happy to continue providing quality marriage reports and customer service to each and every client.

About provides an Internet database to search marriage records and other family histories. Research all public records with an easy to use name and location search finder to view relatives' pasts and possible secrets.

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