Transforming Network Infrastructure Industry News

TMCNet:  SoundBite Communications Receives 2012 Product of the Year Award From TMC's CUSTOMER Magazine

[February 07, 2013]

SoundBite Communications Receives 2012 Product of the Year Award From TMC's CUSTOMER Magazine

BEDFORD, Mass., Feb 07, 2013 (GLOBE NEWSWIRE via COMTEX) -- SoundBite Communications, Inc. (Nasdaq:SDBT), a provider of customer experience management solutions, has earned the CUSTOMER Magazine 2012 Product of the Year Award for SoundBite Engage. Presented by TMC, an integrated media company, this award is given to companies that exhibit diligence, vision, and leadership within their respected fields.


"SoundBite Communications is an esteemed recipient of our 2012 Product of the Year Award for demonstrating its vision and devotion to excellence in customer experience management," said Rich Tehrani, CEO of TMCnet. "SoundBite's innovative technology has enabled the delivery of numerous solutions that have improved the ROI for its clients while providing consumers with a better overall experience." SoundBite Engage, the company's multi-channel communications platform, optimizes the customer experience by harnessing the power of the mobile device and consumer preferences to facilitate intelligent conversations. This cloud-based platform enables personalized, automated and agent-assisted dialogs that increase customer engagement across the full consumer lifecycle - marketing, customer care, collections, and payments. It also enables cross-channel communications to elegantly preserve customer conversations across multiple touchpoints- easily moving between voice, text, email, and web silos in real-time, without losing the thread of the interaction.

"SoundBite enables results-driven customer engagements that provide quick time-to-value. We help our clients provide a superior customer experience so that they can build lifelong, profitable customer relationships that result in revenue growth," said Jim Milton, president and CEO of SoundBite Communications. "We are grateful to TMC's CUSTOMER Magazine for this recognition as it demonstrates our achievements in the advancement of customer experience management." About SoundBite Communications SoundBite Communications is a customer experience management company with deep expertise in delivering cloud-based mobile marketing, proactive customer care, and collections/payments solutions. More than 450 global end-clients, including nearly 50 Fortune 500 companies, leverage SoundBite's proactive multi-channel communications and preference management platforms to power 2.5 billion personalized and compliant customer interactions annually across the full consumer lifecycle. Visit SoundBite.com and follow SoundBite on Twitter for more information. SoundBite is a registered service mark of SoundBite Communications, Inc.

The SoundBite Communications, Inc. logo is available at http://www.globenewswire.com/newsroom/prs/ pkgid=4393 TMC's CUSTOMER Magazine TMC's CUSTOMER magazine premiered in September 2012 and is the industry's new, definitive source for news, product information, and strategies for communications that engage customers and potential customers. Each issue of CUSTOMER includes news and insights on the latest developments in agent training, analytics, ERP, IVR, social CRM solutions, mobile apps, workforce management and more. Please visit www.customerzone360.com for more information.

About TMC TMC is a global, integrated media company that helps clients build communities in print, in person and online. TMC publishes multiple magazines including CUSTOMER, INTERNET TELEPHONY, M2M Evolution and Cloud Computing. TMCnet is read by more than 1.5 million unique visitors each month, and is the leading source of news and articles for the communications and technology industries. TMC is also the producer of ITEXPO, the world's leading B2B communications event, as well as industry events: M2M Evolution; Cloud4SMB Expo; DevCon5; HTML5 Summit; Super Wi-Fi Summit, CVx; AstriCon; StartupCamp, and more. Visit TMC Events for a complete listing and further information.

For more information about TMC, visit www.tmcnet.com.

CONTACT: Company Contact: Lynn Ricci SoundBite Communications 781-897-2696 lricci@soundbite.com TMC Contact: Jan Pierret Marketing Manager 203-852-6800, ext. 228 jpierret@tmcnet.com http://media.globenewswire.com/cache/9630/small/4870.jpg (Logo: http://media.primezone.com/cache/9630/int/4870.jpg) http://www.globenewswire.com/newsroom/ti nf=MTMjMTAwMjEwNDkjOTYzMA==

[ Back To Transforming Network Infrastructure's Homepage ]


Featured Blog Entries

The History of Fiber in Data Centers, Part II

As I stated at the close of "The History of Data Centers, Part I," Fiber Mountain™ believes data centers must evolve from hub and spoke architecture—in which traffic is aggregated and delivered to a central hub—to a design that includes many direct connections.

Three Things Your Boss Wants—No, Needs—To Know About Glass Core

Fiber Mountain™ CEO and Founder— plus my longtime friend—M.H. Raza does a terrific job on this blog of explaining how our Glass Core™ architecture transforms the way data centers build their network infrastructure.

The History of Fiber in Data Centers, Part I: Past and Present

Fiber Mountain, as our company name suggests, believes fiber cabling must play a central role in helping data centers scale affordably as bandwidth needs continue to grow. Before I go further down the path to the future, however, I want to back up and provide a high-level history of fiber in the data center.

Four Reasons to Make the Leap to SDN in Your Data Center

I'm always fascinated by what causes a business trend to emerge, grow and sometimes expand to actually redefining the industry as a whole. Having spent years in the technology field, I've found the networking sector particularly exciting in this regard because true innovation can and does transform entire segments of our industry. Revolutionary processes and technologies make past deployments and best practices look laughable in light of recent innovations.

Reflections From the Fiber Mountain Launch

Over the past weeks and months, the Fiber Mountain team has worked hard to prepare for our company launch at this year's Interop New York. In this post, I want to share our thoughts from the days leading up to the October 1st unveiling and about the event itself at the Jacob Javits Center in Manhattan.

Featured Event

ITEXPO Miami 2015

January 27 - 30, 2015
Miami Beach Convention Center
Miami, Florida

FEATURED KEYNOTE
9:30 - Wed. January 28
M. H. Raza
Fiber Mountain™
Founder & CEO





Video Showcase