Transforming Network Infrastructure Industry News

TMCNet:  Xerox to Provide Technical Support for Select McDonald's Restaurants

[December 19, 2012]

Xerox to Provide Technical Support for Select McDonald's Restaurants

(M2 PressWIRE Via Acquire Media NewsEdge) DALLAS -- Xerox is expanding its retail services portfolio with the acquisition of Restaurant Technology Services, LLC (RTS) from McDonald's Corp oration .

RTS provides service desk support through more than 600 employees, who assist more than 17,000 McDonald's restaurants located in the U.S., United Kingdom, Ireland and China by resolving technical issues related to point-of-sale equipment, kitchen video devices, and "cashless" credit card processing devices.

"This transaction demonstrates McDonald's commitment to focus on better serving our customers by leveraging Xerox's expertise and global capabilities to provide greater support to McDonald's restaurants," said Dave Weick, chief information officer of McDonald's Corporation.

"Xerox's behind-the-scenes capabilities will make it possible for McDonald's and its independent owner-operators in several key markets to focus on their customers," said Kevin Kyser , chief operating officer of Xerox's IT outsourcing business. "With this acquisition, we're expanding our support for McDonald's globally while adding key retail services capabilities." Xerox's IT services group currently responds to more than 1.5 million calls every month and was recently recognized for its leadership capabilities by analyst firm Gartner in its annual Magic Quadrant report, which evaluates IT help desk providers in key categories, including problem management and resolution.

About Xerox With sales approaching $23 billion, Xerox (NYSE: XRX) is the world's leading enterprise for business process and document management . Its technology, expertise and services enable workplaces -- from small businesses to large global enterprises -- to simplify the way work gets done so they operate more effectively and focus more on what matters most: their real business . Headquartered in Norwalk, Conn., Xerox offers business process outsourcing and IT outsourcing services , including data processing, healthcare solutions , HR benefits management , finance support , transportation solutions , and customer relationship management services for commercial and government organizations worldwide. The company also provides extensive leading-edge document technology , services, software and genuine Xerox supplies for graphic communication and office printing environments of any size. The 140,000 people of Xerox serve clients in more than 160 countries.

For more information, visit http://www.xerox.com , http://news.xerox.com or http://www.realbusiness.com .

For investor information, visit http://www.xerox.com/investor .

((M2 Communications disclaims all liability for information provided within M2 PressWIRE. Data supplied by named party/parties. Further information on M2 PressWIRE can be obtained at http://www.presswire.net on the world wide web. Inquiries to info@m2.com)).

(c) 2012 M2 COMMUNICATIONS

[ Back To Transforming Network Infrastructure's Homepage ]




Featured Blog Entries

What Fiber Mountain's Interop Recognition Means for Our Industry

When Fiber Mountain™ began its journey with a launch at Interop New York last fall, we certainly believed that we had a solution that would make a significant impact in the data center space.

What On-Board Optics Means for Density and Flexibility

This past week I read an article in Lightwave Magazine and another in Network World about the formation of the Consortium for On-board Optics (COBO), a group that seeks to create specifications and increase the faceplate density of data center switches and adapters.

Scaling Hyperscale in an Age of Exponential Growth and Virtualization

Over the past several years server, network, storage and application virtualization has revolutionized the way hyperscale data centers are built by consolidating workloads. The trend has simplified network architecture significantly and resulted in huge cost savings as well.

SDN can be the "GPS" Data Center Networks Need

Almost 30 years ago, I came to the USA to attend college, and in my early years as a student I spent every winter, spring and summer break traveling to different parts of this beautiful country.

How Fiber Mountain Future-Proofs Your Data Center

By now you most likely noticed that one of the topics I focus on continually is the problem data centers face today in meeting bandwidth needs. Until now, data centers were forced to purchase fire-breathing, million-dollar core switches to handle the growing volume of traffic, a solution that is both expensive and inefficient.

Video Showcase