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TMCNet:  Indosoft's Q-Suite to Propel TeleSpeak Cloud and Managed Contact Center Services Offering

[November 28, 2012]

Indosoft's Q-Suite to Propel TeleSpeak Cloud and Managed Contact Center Services Offering

Fredericton, NB, Nov 28, 2012 ( via COMTEX) -- TeleSpeak will provide multi-channel contact center services powered by Q-Suite, the industry leading call center software from Indosoft. This Cloud driven managed services is targeted towards inbound and outbound contact centers requiring multi-channel services including Voice, Web, E-Mail, Chat and Social Media.

Q-Suite is a powerful next generation contact center ACD that leverages the technology stack of Asterisk PBX, Linux, MySQL and Apache to provide an extremely feature-rich, cost effective, contact center solution. Designed to work in distributed environment within both private and public Cloud, its flexibility permits setting up either a partitioned multi-tenant deployment or an exclusive single tenant contact center setup matching the organizational needs. Q-Suite's multi-tenant call center software scales effortlessly to multiple Asterisk servers.

"At TeleSpeak, we offer enhanced Cloud based tools for inbound, outbound and office communication needs. The core of the "Contact Center AnyWhere" is a powerful call center ACD and Dialer platform for distributed call center setup. Our cost effective solution will effortlessly replace expensive legacy call center technologies with a powerful next generation platform with Workforce Management integration and Voice Recording analytics", says Chance Myers, Chief Sales and Marketing Officer at TeleSpeak." Our Cloud Based services takes away the need for capital investment and brings in immediate savings." "Q-Suite 5.7 allows managed and hosted service providers to offer advanced call center ACD, skills based routing, Queue priority, Dialer, Real-time Wallboards, Historical reporting, Web services integration, ability to theme the look and feel, Visual IVR builder and Agent Customer Interaction Script Builder, all out-of-the-box", says Justin Traer, Director of Support Services at Indosoft. "We are excited to support TeleSpeak's hosted contact center services".

About TeleSpeak, Inc.

TeleSpeak is an award winning provider of Collaborative, PBX, Fixed Mobile Convergence and Contact Center solutions for today's mobile and distributed businesses, not just for Fortune 500 companies. TeleSpeak's suite of scalable Cloud Based services allow organizations to communicate effectively in today's global market. With products installed around the world, TeleSpeak prides itself on services that are robust yet simple to use. TeleSpeak is a privately held company located in Tampa Florida. For additional information call: 1-800-821-1950.

About Indosoft Indosoft, Inc. is a global provider of the multi-channel, multi-tenant contact center suite, Q-Suite. It has been deploying call center software to medium and large contact centers around the world for over ten years. It also licenses its ACD for Asterisk with .NET and socket library to enterprises utilizing Asterisk in their product line. Indosoft has been making available white label contact center technology for private label solutions.

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