Transforming Network Infrastructure Industry News

TMCNet:  DOCOMO Ranked Top for Fourth Straight Year in Business-Customer Satisfaction for Mobile Phone and PHS Services

[August 30, 2012]

DOCOMO Ranked Top for Fourth Straight Year in Business-Customer Satisfaction for Mobile Phone and PHS Services

(M2 PressWIRE Via Acquire Media NewsEdge) TOKYO, JAPAN --- NTT DOCOMO, INC. , Japan's leading mobile operator and provider of integrated services centered on mobility, announced today that business customers in Japan report they are more satisfied with mobile phone or PHS services from DOCOMO than any other provider -- the fourth consecutive year DOCOMO has achieved this top ranking -- according to the J.D. Power Asia Pacific 2009-2012 Japan Business Mobile Phone Service Studies SM .

The study examined four factors to determine overall satisfaction: handset and service, troubleshooting, sales representatives, and cost.

"DOCOMO is delighted to be ranked highest in business customer satisfaction for a fourth straight year," said Tsutomu Shindou, Executive Vice President and Managing Director of the Corporate Marketing Division. "We deeply appreciate that business customers acknowledge the high level of our service. Mindful of the expectations implied in this study, we will continue to constantly improve our network quality and introduce high-quality services based on mobility." DOCOMO has carried out a variety of initiatives since the previous study to further upgrade services, including enhancing its smartphone and tablet service menu with new cloud-based solutions and introducing new security services, and also improving network quality and coverage areas for its FOMA(TM) 3G and Xi(TM) (read "Crossy") LTE services.

About NTT DOCOMO NTT DOCOMO is a world-leading integrated-services company centered on mobility. The company serves over 60 million mobile customers in Japan via advanced wireless networks, including a nationwide 3G network and one of the world's first commercial LTE networks. Leveraging its unique capabilities as a mobile operator, DOCOMO is a leading developer of cutting-edge technologies for NFC mobile payments, mobile GPS, mobile TV, intuitive mobile assistance, environmental monitoring, smart grids and much more. Overseas, the company provides technical and operational expertise to eight mobile operators and other partner companies. NTT DOCOMO is listed on the Tokyo (9437), London (NDCM) and New York (DCM) stock exchanges. Please visit for more information.

FOMA and Xi are trademarks of NTT DOCOMO, INC.

NTT DOCOMO's FOMA and Xi services are only available to subscribers in Japan.

((M2 Communications disclaims all liability for information provided within M2 PressWIRE. Data supplied by named party/parties. Further information on M2 PressWIRE can be obtained at on the world wide web. Inquiries to


[ Back To Transforming Network Infrastructure's Homepage ]

Featured Blog Entries

Reflections from an Interop Veteran and Alum

When I returned to the Fiber Mountain™ offices in Connecticut after exhibiting at Interop Las Vegas 2015, I couldn’t help but think about how much the event has evolved through the years. I have been attending this seminal IT and networking conference since its inception in 1986 when it was called the TCP/IP Vendor Workshop, focused on interoperability of various TCP/IP program stacks.

What Fiber Mountain's Interop Recognition Means for Our Industry

When Fiber Mountain™ began its journey with a launch at Interop New York last fall, we certainly believed that we had a solution that would make a significant impact in the data center space.

What On-Board Optics Means for Density and Flexibility

This past week I read an article in Lightwave Magazine and another in Network World about the formation of the Consortium for On-board Optics (COBO), a group that seeks to create specifications and increase the faceplate density of data center switches and adapters.

Scaling Hyperscale in an Age of Exponential Growth and Virtualization

Over the past several years server, network, storage and application virtualization has revolutionized the way hyperscale data centers are built by consolidating workloads. The trend has simplified network architecture significantly and resulted in huge cost savings as well.

Video Showcase