Transforming Network Infrastructure Industry News

[March 28, 2006]

Amdocs Brings CRM to Kazakh KaR-Tel Contact Center

TMCnet Contributing Editor

LLP KaR-Tel, a mobile operator in Kazakhstan and a VimpelCom affiliate working under the Beeline brand, and CRM vendor Amdocs have announced that KaR-Tel has deployed Amdocs CRM to improve its customer service and increase operational efficiencies.

KaR-Tel is also using Amdocs billing products for automated resource and inventory management to improve and simplify sales and provisioning processes of pre-paid and post-paid services.

Amdocs CRM enables KaR-Tel to centralize customer information and provide its customer service agents with a single view of the customer, according to KaR-Tel officials. Additionally, the operator can better manage incidents and problems via its contact centers across Kazakhstan, driving down call handling time.

The Amdocs CRM deployment is a collaboration of teams from VimpelCom and KaR-Tel, Arstel Consulting and Amdocs.

“With Amdocs we can now deliver an intentional customer experience, with a level of service not known before in the Kazakhstan marketplace,” said Ansat Zhabagin, chief financial officer at LLP KaR-Tel.

Amdocs CRM currently supports more than 150 KaR-Tel agents handling more than 10,000 customer calls per day. KaR-Tel plans to further expand the deployment to support its regional contact centers as well.

Israel-based Amdocs is growing in other fields as well as its roaringly successful billing and CRM products: Australia incumbent carrier Telstra is now in advanced negotiations to buy the Amdocs OSS system, in a deal that may be worth tens of millions of dollars, according to newspaper reports cited by TelecomAsia:

"It is not clear, however, whether Amdocs will sell only the OSS systems or include some peripheral services. If the deal pushes through, this will be Amdocs' first OSS project."

The company has also announced three new products for the financial services market, Globes has reported. Amdocs says the new products -- Amdocs Dynamic Pricing and Product Bundling Solution, Amdocs Customer Communications Solution, and Amdocs Mobile and Micro-payments Solution -- are for retail banks seeking to offer personalized service and product packages to customers.

David Sims is contributing editor for TMCnet. For more articles please visit David Sims' columnist page.

[ Back To Transforming Network Infrastructure's Homepage ]

Featured Blog Entries

Reflections from an Interop Veteran and Alum

When I returned to the Fiber Mountain™ offices in Connecticut after exhibiting at Interop Las Vegas 2015, I couldn’t help but think about how much the event has evolved through the years. I have been attending this seminal IT and networking conference since its inception in 1986 when it was called the TCP/IP Vendor Workshop, focused on interoperability of various TCP/IP program stacks.

What Fiber Mountain's Interop Recognition Means for Our Industry

When Fiber Mountain™ began its journey with a launch at Interop New York last fall, we certainly believed that we had a solution that would make a significant impact in the data center space.

What On-Board Optics Means for Density and Flexibility

This past week I read an article in Lightwave Magazine and another in Network World about the formation of the Consortium for On-board Optics (COBO), a group that seeks to create specifications and increase the faceplate density of data center switches and adapters.

Scaling Hyperscale in an Age of Exponential Growth and Virtualization

Over the past several years server, network, storage and application virtualization has revolutionized the way hyperscale data centers are built by consolidating workloads. The trend has simplified network architecture significantly and resulted in huge cost savings as well.

Video Showcase